Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Terrible, very expensive I’ve been with them for 2 years going on 3 year do to covid i haven’t been to work this week called to get an extension on service till i get paid 2maro they told me no cause my lights been negative 4 days, i guess them 4 days more important than a 2 year loyal customer i definitely will be switching companies end of this month….
Response: Mr Wingate- You comments state that you have been our customer for several years and due to Covid, called today for an additional extension until you get paid tomorrow and the request was denied because your account balance had already been for several days. You feel that you loyalty as a customer is not appreciated, First let me say that this is a serious issue and there is financial assistance available for you. A supervisor will call to discuss. Payless Power also offer the widest array of assistance options available from any power company but we realize that it may not seem like this if you are in a desperate situation. We will defer negative balances and even rework those deferments in certain cases coming out of a weather moratorium (which will occur this week). We also offer free same day account protections. If these internal options are exhausted we can all provide external assistance options to help get you a couple of extra days of service. In addition, if you do have to get disconnected we do not charge a disconnection or reconnection fee that would end up consuming your payment. We want you to have a fresh start so you have a better chance of keeping up with charges. A supervisor will call you shortly to discuss the options available to you. Published on August 16, 2021
They cut my lights off I was -14.34 they need better control of helping people in this hard time really $14 bs not happy
Response: Ms Hannah- You have stated that you were disconnected due to a negative $14.34 and you do not feel this is right. You feel that Payless Power should be more helpful due to hard times. You are absolutely correct that times are tough. No one should be blamed for being frustrated if they are having trouble with their bills. We’ve all been there. That’s why Payless Power actually offers the most comprehensive assistance options of any power company that we are aware of even though we are a pre-paid service with no deposit. Unfortunately those options are not unlimited though. A quick review of your account shows we have worked with you by setting up a deferred payment plan and also by not disconnecting the account for multiple days after the balance fell below $0.00. Please keep in mind that many pre-paid companies disconnect if the balance falls under $10.00. With Payless Power you will always have service for the full day if there is at least a penny on the account. We also offer same day extensions if you need time to pay later in the day and we do not charge disconnection fees, reconnection fees, late fees or assistance fees of any kind. If you have been affected financially by covid you also may be eligible for up to 15 months of assistance based on your past and future charges. Call us at 888 963 9363 so we can assist you in the application process. Published on August 06, 2021
They change your rates without notice. Rip off!!!!
Response: Mr, Washington- Thank you for reaching out. Payless Power has not changed the rate of your plan. The amount of usage consumption has increase in your home. This could be the A/C that is constantly running due to the temps we have been experiencing here in Texas. We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on August 05, 2021
I went with this company when I found out about them online and then started to get account with them then after a while I’ve been paying them between 20 to $30.50 and then after that I was going in Winter came around the best storm came they left it on during the first they left me on till the day they got the boss or something told them to turn it off on people when you’re on low income we are on social security or have a job people that don’t have much money don’t get paid on different days like me a sample I don’t get paid till the end of the month all my social security and they don’t want to do nothing they turn me off on Mondays every time I it goes negative I tried to get it to 8:00 p.m. every time and I don’t get much money I have don’t like it we have a lot of people that live in this house known as his mom my man’s mom and me his mom is 61 and I am have bad asthma his future husband is going to be having a bad heart if he dies it’s not fair two people that have low income if you don’t listen
Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. There were no disconnections for about 4 months because of the winter storm that occurred in February it was declared as a state emergency therefore your power stayed on the whole time with negative balance. This negative balance accrued over time because no payment was made till disconnections resumed. We did send daily text messages advising disconnections were going to start soon & ways to get assistance on your bill. The account is on a deferred payment plan for the negative balance. We do show we have referred you to the Rent Relief program for further assistance, this program will be the best option as this will assist with the large amount owed. Please contact us at 888-963-9363 so we can offer you this information to assist you on your bill. Published on August 05, 2021
this company is a thief. On Thursday, July 9, they took away my electricity, I had a positive balance, I had no electricity for more than 24 hours, I had to go to sleep in a hotel, I have 3 little girls. They kept charging me as if I had electricity. I call by phone and they hang up the call. they don’t deserve even 1 star
THE WORSE POWER COMPANY IN TEXAS … AND A RIP OFF!!!!!!!!!!!!!!!!!! I WOULDNT REFER THEM FOR NOTHING……
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on July 23, 2021
The only reason I’m giving one star is that you have to give something to be able to leave a review, this is the most incompetent company that I’ve ever dealt with, I’m on auto pay and I still receive disconnect notices and have had my power shut off and have to deal with calling to get it back on, this company is not a good provider what so ever.
Response: Thank you for your feedback. Your review comments state that your account was disconnected even though autopay was already in place. We can definitely see why you are not satisfied with the service due to being disconnected even after attempting to activate autopay on the account. This is not a good thing as the autopay is to always keep the balance positive to prevent disconnections from occurring and having one less thing to worry about. We have reviewed you account and determined the cause of the issue. A disconnection went out on 7/15/21 and autopay was added that day as well, but a payment had to made in order to generate the autopay. A payment was attempted several times but was declined all times till payment was finally processed at 1:04. At that time once payment processed the account was then enrolled in autopay. Upon reviewing the account, the autopay went active on 7/15/21 & should now be receiving daily notification of your autopay reminders letting you know when it reaches a certain balance & will confirm once processed. Because the autopay was not added at the time your disconnections occurred and you had to manually make a payment before noon to avoid disconnections, unfortunately this is what caused the issue. The good news is now that autopay is now active and going forward, you should not have to worry about a negative balance as long funds are available. An autopayment will generate anytime it reaches it threshold avoiding disconnections. Please call us at 888 963 9363 if you have any other questions. Published on July 21, 2021
I went with this company because it was convenient and I was trying to get on my feet. At first it was all good. Now that I’m on my feet, I switched services. I was supposed to get 60.77 refund back to my card. They said that there was no additional charges. Cool. Not cool. Right before I’m supposed to get my refund, they decided to take 69.00 and not explain why? What a rip off. God is going to fight this battle.
Response: Elica- We can definitely see why you would be upset that there was a charge just days before you were suppose to get a refund. Upon reviewing the account the autopay was active on your account generating automatic payments once the balance reached the threshold. Since the account was still active at the moment it was added to your account. We do show once the account terminated there was a refund preformed for $69.77 for the remaining balance that was left over once the account fully terminated. We would be more than happy to confirm it with you by emailing an itemized statement. Please contact us at 888-963-9363 so we may further assist you. Published on July 20, 2021
I don’t even rate this light company!!! They are such scammers. I’m waisting $20 a day of light which is almost $500 a month!!!! The lady Flor gave me the cheapest plan y’all had!!! This is ridiculous. I’m the only one living in my house!!! I DONT EVEN HAVE ALOT OF APPLIANCES CONNECTED how could this be!!!!!! I don’t even recommend this company. They are such liars!!!! Scamming people!!
Response: We understand how alarming this would be to get a charge of $20 just for one day of service after being told this was the cheapest plan. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Please keep a couple of things in mind. The first this is that the daily fee includes up to your first 17KWH of usage each day. Anything over that will be charged at the low KWH rate . There is a breakdown of this on your Electricity Facts Label under plan documents in your customer portal. You are not being charged the daily fee in addition to all of your usage. The fee covers the first 17KWH per day or first 510 KWH in your 30 day billing cycle. What if you don’t use 510? Our system will reconcile your account each month to ensure you are not being overcharged the average monthly KWH rate listed on your plan document. A supervisor can see what was used at your residence last summer to see if its in alignment . We can also show you how to independently verify if Payless Power (or any company you may use in the future) is billing you for the actual usage you consumed. All retail electric providers use the same meter data and this can be checked free of charge via Www.SmartMeterTexas .com . This is a site operated by the state and is not affiliated with Payless Power however the information you will need to enroll is listed in your customer portal. Published on July 20, 2021
My mom had got this company and on the middle of the worst freeze in texas . She paid 70 bucks for 4 days of service. Is this how you like to rip people off. I put 20 bucks on it weekly to see how you like to f people over. Yall have me 6 days then the next day it said 4. Stay away from this service provider unless you want to die from summer heat this year. I barely use my a.c cuz yall charge an arm and a leg. This company is not cheap or affordable at all. They say you dont need a deposit but you have to put 70 bucks on your account to start it. Um well sounds like a down payment to me. I dont care about yalls fancy words. Another thing I dont like is that you guys reply to customers who have issues with your company to tell them that they used a high amount of electricity. I was gone for 3 days and left a fan on in my apartment for my cat. And that fan alone drained my account. So f yall and yalls fake ass payless company. Guys honestly just pick a different provider. You’ll save more money I promise.
Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. As per your concern you are stating that you feel that you are being overcharge for your usage and unsatisfied with the initial payment of $70 that lasted only 4 days. Allow us to explain what occurred on the account. Please keep a couple of things in mind. Your service required a $70 initial payment and based on your account information looks like you made a $75 payment instead. Please note that $75was only used for your usage. The $70 initial payment is not a deposit everything was used towards your usage. Upon reviewing the account, the service started on 2/11/21 & the balance was positive on 2/23/21 with $10.75. The last a payment that was made $20 on 2/23/21 brought account balance to positive $27.81. We will be more than happy to go over your usage for the 3 days where you stated that you were gone. Please keep in mind that there is a daily fee that includes up to your first 17KWH of usage each day. Anything over that will be charged at the low KWH rate. There is a breakdown of this on your Electricity Facts Label under plan documents in your customer portal. The fee covers the first 17KWH per day or first 510 KWH in your 30-day billing cycle. We can also show you how to independently verify if Payless Power (or any company you may use in the future) is billing you for the actual usage you consumed. All retail electric providers use the same meter data, and this can be checked free of charge via www.SmartMeterTexas .com. This is a site operated by the state and is not affiliated with Payless Power however the information you will need to enroll is listed in your customer portal. At this time, we will like an opportunity to go over this information with you, A customer care Supervisor will be contacting you soon. Published on July 16, 2021
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
