Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
So I’ve been a customer for about a year now and I recently just bought a new place and I was told that in order to transfer my lights I have to pay $75 deposit along with setting up a new account. When did y’all start doing that??? I’ve had two coworkers who have the same company and when they got their lights put on, they didn’t have to go through this problem. I think for those existing customers who’s been with you guys you shouldn’t have to allow them to start over again on a whole new account just to transfer lights over? Most prepaid or other companies, do not this.
Response: Hi Christina and thank you for your business. Historically, we have always required customers to start a new account when moving and any new account must have funds matching or exceeding the connection balance in order to start service. If a customer has a significant available balance, we can just transfer funds from that balance to start the new account and the customer doesn’t have to make an additional payment. The amount required to trigger the request to start new service can fluctuate and at the time of your move it was $75. That’s the amount the system had to see on the account before it would generate the order. Sometimes, we change the cost required to start service to a lesser amount. Presently, its $40 but by law cannot exceed $75. We are working on a long-term solution to would allow customers to keep the same account when moving . Published on November 07, 2024
1-star for Customer Service. I spoke with a customer service agent and two different supervisors, and none of them would refund the $20 late fee on my first bill due to a misunderstanding on my automatic payment setup. I immediately paid the bill when I was notified that the bill was not automatically paid. I thought auto-pay was set up, learned it wasn’t, paid my bill immediately, signed up for auto-pay for future bills, and then asked them to please remove the late fee due to a misunderstanding on my automatic payment setup. Everyone that I asked denied the request. To me, this is no way to treat a brand new customer. I’m very surprised that their customer service was this poor.
Response: Mr. Van Velson, Your comments state that you asked for your late fee to be waived because you though you had enrolled for autopay however the autopayment was not processed. A supervisor reviewed the account and refused to waive the fee. Upon further review, the decision has been made to waive the fee and you will now see your balance due has been adjusted. Feel free to call us at 888 963 9363 for more details. Published on August 26, 2024
This company charges me $400 a month for a one-bedroom house with one person living in it 400 a month My bill should never be over 180 and that’s in the hottest of months in West Texas this company is taking advantage of people with lower credit scores and having to use this no way in the world I should ever be paying $400 a month for the size of my house It’s morally wrong.
Response: Hello- Your comments state that you live in a small home and feel like you were over charged this summer. Its understandable that you may feel this way in the middle of a record-breaking summer. Please note that your plan is a fixed rate contracted plan meaning that your rate is locked in. We cannot raise the rate. The variation in what you pay is based on the amount of power you use daily. Also please note that Payless Power does not own your meter or perform your meter reads. This is done by your Utility , AEP Texas. This means that your usage would be the same regardless of the provider your select . You do have the ability to audit your meter reads to ensure that your electric company is billing you accurately. You can do this by enrolling free of charge at www.smartmetertexas.com. Published on November 07, 2024
I have reached out to Payless Power Customer Service to try and get a very important matter resolved more than three times now (I have record of all three requests) and I have still yet to receive a response from anyone. Extreme carelessness and very poor customer service.
Response: Ms Houle, Our records show that a supervisor responded to your issue on 30 minutes after you posted your review. Please let us know if you need additional assistance. 888 963 9363. Published on November 07, 2024
They have my worst customer service ever my lights were disconnected after I was told I had 10 days to pay them smh they also close at 5pm and their voice automated system is broken it won’t even let you make a payment
Response: Hello- Your comments state that you were disconnected with out proper notice and you were not able to make a payment to reconnect using the automated service. Our records show that disconnection notice was issued to you on 7/27/24 which advised that your account would need to be paid in full by 8/6/24 in order to avoid disconnection . No Payment was made however Payless Power could not disconnection due to a heat advisory in your area. The date of your disconnection on 9/4/24 was the first available date that you were eligible for disconnection due to the 7/27/24 letter. You did receive another invoice and subsequent disconnection notice as well and that letter advised that you would be disconnected if you do not pay that invoice by 9/13 however this did not override your initial notice. I do see that you made numerous attempts to make payments via credit card after your were reconnected however most of these were declined. Please note that the billing address on your card must match that on your Payless Power account if you are trying to use the automated phone system. You can add the card’s specific billing address if you use the My Account portal to add a card. Published on November 07, 2024
The company has a switch hold on a rental property and is refusing to remove it because I, the owner of the property, am not the account holder.
Response: Mr. Gonzalez- If you are the owner of the property and provide documentation (including a signed affidavit ) showing this the switch-hold can be removed. However, if there is other associations linking you to the tenant then you may be responsible for paying off the remaining any unpaid deferred payment plan balance or tampering charges in order to lift the hold. Feel free to contact us at 888 963 9363 to discuss these options. Published on November 07, 2024
I recommend this light because it’s amazing and great and awesome
Response: Thank you, Mia- We are honored to serve your household. Published on August 26, 2024
I would give 0 stars of I could. They lie to you it’s not 40$ to connect lights. Even though website says so. They don’t hold true to what they advertise. Not only does their website claim it other websites that advertise for them claim so as well. When I called to confirm the representative confirmed the 40$ start up fee. I just needed a quick set up to my new place until I got paid because my apartment was done sooner than I expected. No lights by the next morning so I called back and they said that I have to pay 35$ more or my service would not be connected. Offered to refund and cancel but I would have to wait 7/10 days for refund. I have a 1 and 3 year old in AUGUST IN TEXAS. All because they’re greedy and refused to just tell me it’s 75$ start up. I could’ve took my money to a company who could’ve met my needs. Now I have to figure out how to make things work for a week. Instead of them taking responsibility for their mess up. They decided that it’s my fault and I have to come up with the money or it’s the heat until I do.
Response: Mr Page, You have stated that you were advised that the cost to start service was $40 when it in fact was $75. Our records show that a supervisor was able to review your situation and adjust your account so that you able to get your service started the following day. Thank you for your patience . We do realize the hardship that this issue caused and have taken steps to prevent any future occurrences. Published on August 26, 2024
If the website access is down or not working; the customer service phone line has no attendees on a Saturday, how are customers to pay a bill? Not a happy camper this morning!! Rev Jones
Response: Reverend Jones- We apologize for any inconvenience. Please note that our hours of operation are from 9:00 AM to 5:00 PM Monday- Friday. Customer Care has traditionally been open on Saturday during those same hours however , starting on 9/7/24 we will close our phone support center on Saturdays and Sunday. Email support from 9:00 AM to 5:00 PM on Saturday and from 11:00 Am to 8:00 PM on Sunday will still be available. Published on August 26, 2024
If i could leave negative stars it would be way more accurate. Forget the fact that they charge you for the unused electricity that they purchased on top of what you use, they are also crooks and will blatently steal ypur money. While i was out of town working my service was disconected but since i wasnt there i let it go for a little while. After a couple of weeks I saw the ballance was a little over -$50 and even though i would still be out of town for several days decided to put money on the account so that it would be on when i got home. I payed $80 and the payment was taken and i received a text and email saying i now had a $24.51 positive ballance on the account. Over the next 5 days money was taken from the account daily as it always was. How ever when i get home i dicover that service was never reconected at all because without my concent or knowledge they clised the account the day before i made the payment. Even though they accepted the payment and told me i had a positive ballance and i still got daily text messages and emails where they deducted money everyday as if the servuce had been reconected, all this was done on an account they now claim was already closed. For the kicker after charging a daily fee for 5 days 9n a supisedly closed account, they then charged an early termination fee which not only took the rest of the positive ballance it caused a more than -$80. This is by any standard theft and fraud. I wouldnt recomend anyone ever use Payless Power because they will do everything they can to screw ypu over and rob you blind.
Response: Mr. Hansen- To summarize your issue, you are stating that you were erroneously charged, and your account was cancelled without your consent. I do see that you previously spoke to a supervisor about this issue but will do my best to explain what happened as I know you must be very upset. Your service was disconnected for non-payment and the account sat disconnected for 14 days at which time , our system submitted an automatic move-out order. That is our standard operating procedure. Due to July 4th holiday and the following weekend, Oncor did not complete the move out until the following week. You did make a payment 3 days after the move out order was submitted and while you were not charged for energy and Oncor delivery fees while your power was disconnected /pending termination, you were billed the daily customer charge , taxes, and the $1.00 daily installment from the previous time you were reconnected. At no time were you charged for power you did not consume. Once your account was finalized the remaining amount of the unpaid fee was waived. You were accessed an early termination fee per the terms of your agreement. While it is surely frustrating to have a payment consumed for charges after the move-out order was issued, please note that we cannot leave accounts open perpetually. While your intention was to reconnect service , nearly all accounts disconnected for that amount of time are due to the resident abandoning their address and the account. In cases such as yours, we can create a new account to re-start service at the address however it would require a payment to start the new account. However, we would be able to waive the early termination fee on the original account. Published on August 26, 2024
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
