Opiniones sobre Payless Power

Annalisa W. in Corpus Christi
Publicado el March 07, 2016

Response: Thank you Annalisa. We are always happy to help :)

Cecilia W. in Corpus Christi
Published on March 07, 2016

Response: Thank you Cecilia. We appreciate your business and referrals :)

David E. in Palestine
Published on February 19, 2016

Response: Thank you David!

Henry B. in Seminole
Published on February 03, 2016

Response: I can definitely understand your frustration when you were simply trying to close your account. We don’t want to give our customers are hard time but we definitely want to make sure that another party cannot call in to make changes to someone’s account without their permission. I will review the current policy with my executive team to see if there are ways to improve the process. Once again thank you for your business.

Robert T. in Corpus Christi
Published on January 08, 2016

Response: We are so glad you are pleased with the service. Unfortunately we must assess a reconnect fee to keep costs low for all customers. We also pride ourselves in being a full disclosure company, which is why we inform our customers upfront of any fees. We do not want our customers to feel surprised. Nobody wants to throw money out the window, which is why we provide daily messages to keep our customers informed of their usage in order to try to curb consumption and costs in their home. Additionally, we want all customers to be informed at all times of the balance on the account and avoid the balance falling below $0.00 and causing a disconnection of service. Thanks for your business!

Mary B. in Waco
Published on November 20, 2015

Response: Ray Honeycutt is a true asset to Payless Power. He truly goes above and beyond for the customer and we will pass the compliments on. We understand how the usage changing from week to week can really throw a budget conscious person for a loop. Unfortunately these changes in the total cost of service typically have to do with the weather outside. If the needle moves up or down, it affects how much energy is used in a big way. One may think that they did nothing different and yet still saw a swing in usage. This is because the air conditioner or heater has to run longer and hard to achieve the set temperature indicated on the thermostat. All electric providers simply take the usage totals reported and then multiply that total times the rate to come up with the total charge for the period of time reported. In Payless Power's case, we bill customers daily and communicate these charges via text, email, or Both-text & email. Therefore, we truly try to give our customers the tools to be in control of their usage! Again, thank you very much for your business.