Energy customers in Texas’ deregulated energy market may choose a retail electricity provider like Payless Power amongst others to ensure that they are enrolled in the best electricity plan and have the lowest electric rate. However, the state still determines which Transmission and Delivery Service Provider (TDSP) actually delivers electricity to your home depending on what area you live in. Texas utility companies are responsible for transmitting, connecting and disconnecting electricity, owning and maintaining power lines, reading electric meters, and addressing power outages. Learn more information about American Electric Power (AEP) Texas, a Texas utility company that transmits and delivers energy to electricity customers in a variety of service areas through its two subsidiaries, AEP Central and AEP North.
About AEP and AEP Texas
American Electric Power (AEP) is one of the largest electric utilities in the country and owns the nation’s largest generators of electricity. AEP has provided electricity to residents in 11 states from their AEP Ohio headquarters since 1997, including Texas, Ohio, Indiana, Kentucky, Tennessee, Virginia, West Virginia, Michigan, Oklahoma, Arkansas and Louisiana. AEP Texas services 1 million Texas customers from their Corpus Christi headquarters in areas that extend from the U.S.-Mexico border to the Texas-Oklahoma border through their two subsidiaries, AEP Texas Central and AEP Texas North. AEP North delivers electricity to service areas in North and West Texas, such as Alpine, Abilene, and San Angelo. AEP Central on the other hand serves customers in South Texas and the Rio Grande Valley such as Corpus Christi, Laredo, Victoria, and McAllen.
AEP Texas Outage Information
If AEP Texas is your local utility company and you have any electric emergencies to report such as power outages or damaged power lines, please adhere to the following protocols:
- If you are a homeowner or corporate customer and are experiencing a power outage, call 1-866-223-8508. Customers may also fill out a contact form on AEP Texas’ website, which denotes if the outage was caused by a downed line or another issue.
- To contact customer service, call 1-877-373-4858 or fill out a contact form on AEP Texas’ website.
- To check the status of an outage, visit AEP Texas’ website. Customers may search for outages based on their zip code.
AEP Texas also shares outage safety tips to help customers stay safe during storms or other outages such as staying clear of sparking equipment, unplugging appliances prior to electricity restoration, and refueling gas-powered equipment away from electrical sources. To note, if you have a question about your electricity service, such as information about your energy plan, rate, or monthly bill, you should contact your Retail Electric Provider (REP).
Save Money with a Retail Electricity Provider in AEP Texas’ Service Areas!
Texas energy customers rely on utility companies and retail electric providers to power their homes at an affordable rate and provide excellent customer service every day. Please remember to contact AEP Texas or your local utility company, not your retail electricity provider, if you need to report an outage caused by broken poles, severe weather, downed power lines, or are seeking information about when your electricity will be restored. While the state determines if AEP Texas or another utility company services your area, customers that live in deregulated energy markets may choose between several electricity companies to find the best energy plan, customer service, and lowest energy rate possible for your home. Take advantage of Texas’ deregulated electricity markets and save on your monthly energy bill today!