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En Español (866) 963-9353 (866) 963-9353
PO Box 975428
Dallas, TX 75397-5428

Customer Care Representative – Bilingual – $18/hour + Bonus

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Location: Fort Worth, TX
Company: Payless Power
Type: Full-Time
Shift: 9 am-5 pm, Mon-Fri
Start Date: February 24th, 2025
Pay: $18/hour + up to 10% annual bonus

Job Description:

Do you thrive in an environment where there is a clearly defined process and there is a degree of predictability and stability to the role? Are you a somewhat serious yet helpful and unselfish person? Would others describe you as reliable and accurate as well as calm and methodical? If this describes you, then apply now because we want to talk to you!

Our Mission: We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all.

Our Values: Caring, Integrity, Ownership, Fun, & Innovation

Job Responsibilities:

  • Assist Customers: Handle inbound and outbound calls to address account inquiries related to our electricity services.
  • Listen with Empathy: Understand and resolve customer concerns with patience, reflecting our caring values.
  • Provide Solutions: Use our straightforward policies and procedures to offer effective resolutions.
  • Maintain Accurate Records: Document all customer interactions and account updates accurately.
  • Collaborate with the Team: Work with your colleagues to enhance customer satisfaction, contributing to a fun and innovative work environment.
  • Uphold Our Values:  Demonstrate integrity and ownership in every customer interaction.

Qualifications:

  • Must have Customer Serve experience.
  • Bilingual (English/Spanish) required.
  • Strong communication
  • High school diploma required (degree preferred).

What We Offer:

  • Comprehensive Benefits: Competitive pay, up to a 10% annual bonus, health insurance, retirement plans, and paid time off.
  • Training & Growth: Extensive training opportunities with room for advancement.
  • Work Environment: A fun, innovative, and supportive team-oriented workplace.

Payless Power is an Equal Opportunity Employer. We encourage applications from all qualified individuals.

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Benefits & Perks for Full Time Employees

Medical, Dental, Vision, & Life Insurance

401(k) with Employer Matching

Profit Sharing & Bonus Potential

Employer Contribution to HSA Account

Paid Time Off

Short-term & 
Long-term disability

... and more!

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Our Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. BE ADVISED: This application is only valid for the position for which you are applying and only for the dates this specific position is open and accepting applications.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards

What our customers are saying

See why our power customers say we're the best electricity provider in Texas!

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney