En Español (866) 963-9353 (866) 963-9353
PO Box 975428
Dallas, TX 75397-5428

Bilingual Account Resolution Rep – $18/hour + Bonus

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Location: Fort Worth, TX
Company: Payless Power
Type: Full-Time
Shift: 9 am-5 pm, Mon-Fri
Start Date: February 24th, 2025
Pay: $18/hour + up to 10% annual bonus

Job Description:

Do you thrive in an environment where there is a clearly defined process and there is a degree of predictability and stability to the role? Are you a somewhat serious yet helpful and unselfish person?  Would others describe you as reliable and accurate as well as calm and methodical?  If this describes you, then apply now because we want to talk to you!

In this role, you will:

  • Assist Customers: Handle inbound and outbound calls to resolve account inquiries related to our electricity services.
  • Listen Actively: Understand customer concerns with patience and empathy, reflecting our caring value.
  • Provide Solutions: Utilize our clear policies and procedures to offer resolutions that align with our mission of delivering simple, affordable electricity.
  • Maintain Records: Accurately document all customer interactions and account updates.
  • Collaborate: Work creatively with team members to enhance customer satisfaction, contributing to a fun and innovative workplace.
  • Uphold Our Values: Demonstrate integrity and ownership in every interaction.

Qualifications:

  • 1+ year of customer service or call center experience
  • Strong communication, organizational, and empathy skills
  • High school diploma required (degree preferred)

What We Offer:

  • Comprehensive Benefits: Competitive hourly pay, bonus of as much as 10% of annual pay, health insurance, retirement plans, and paid time off.
  • Extensive training and growth opportunities
  • Fun, innovative, and supportive work environment

Note: Applicants must complete the survey and attach their resume to be considered. Payless Power is an Equal Opportunity Employer.

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Benefits & Perks for Full Time Employees

Medical, Dental, Vision, & Life Insurance

401(k) with Employer Matching

Profit Sharing & Bonus Potential

Employer Contribution to HSA Account

Paid Time Off

Short-term & 
Long-term disability

... and more!

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Payless Power Inc. provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards

What our customers are saying

See why our power customers say we're the best electricity provider in Texas!

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney