Customer Service Supervisor
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Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.
Position: Customer Service Supervisor
Company: Payless Power
Location: Fort Worth, TX 76118 (In-office)
Shift: 9 AM – 5 PM, Monday – Friday
Pay: $22.00 per hour
Job Description:
Are you a natural leader who’s organized, proactive, and thrives in a fast-paced setting? Do you love helping people grow and seeing your team succeed? Then you might be exactly who we’re looking for.
In this role, you’ll coach, motivate, and support a team of representatives while creating a positive, high-performing work environment. You’ll handle daily team check-ins, give constructive feedback, and make sure our customers always receive the best service possible.
Our Mission: We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all.
Our Values: Caring, Integrity, Ownership, Fun, & Innovation
What You’ll Do:
- Supervise & Lead: Guide the team, manage escalation calls, and work within the Smart Grid System.
- Coach & Development: Provide feedback through monthly one-on-ones, weekly quality assurance reviews, track performance trends, and address any issues.
- Monitor & Evaluate: Suggest process improvements and manage team availability time to address excessive use of unavailable codes with representatives and keep managers informed for potential disciplinary action.
- Support & Troubleshoot: Assist employees with account and system issues. Ensure representatives have a thorough understanding of all new and existing processes.
Qualifications:
- A minimum of 2 years previous experience in a inbound and outbound call center or account resolution is required. Previous supervisory or team lead experience strongly preferred.
- Must be fluent in English; bilingual in English and Spanish is a PLUS
- Computer proficiency: Able to toggle between systems, navigate the internet, and utilize Microsoft Office (Word & Excel).
- Capacity to maintain confidentiality.
- Professional and effective communication.
- Problem Solving-Resolve practical problems with limited standardization.
- High school diploma required (degree preferred).
What We Offer:
- Comprehensive Benefits: Competitive pay, up to a 10% annual bonus, health insurance, retirement plans, and paid time off.
- Training & Growth: Extensive training opportunities with room for advancement.
- Work Environment: A fun, innovative, and supportive team-oriented workplace.
Payless Power is an Equal Opportunity Employer. We encourage applications from all qualified individuals.
Benefits & Perks for Full Time Employees
Medical, Dental, Vision, & Life Insurance
401(k) with Employer Matching
Profit Sharing & Bonus Potential
Employer Contribution to HSA Account
Paid Time Off
Short-term & Long-term disability
... and more!
Join Our Team
Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.
Our Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. BE ADVISED: This application is only valid for the position for which you are applying and only for the dates this specific position is open and accepting applications.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.