Customer Service Manager
Join Our Team
Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.
Job Description:
- Lead and Inspire: Manage a team of customer service representatives, ensuring they meet and exceed company standards.
- Drive Service Excellence: Create and implement customer service strategies to enhance the overall customer experience.
- Account Resolution & Escalations: Handle escalations and resolve complex account issues effectively, ensuring customer satisfaction.
- Team Coaching: Monitor performance, offer feedback, and help your team grow and improve.
- Employee Engagement: Develop strategies to keep the team motivated and reduce turnover.
- Training & Development: Oversee training programs to ensure your team has the skills needed to succeed.
- Compliance & Reporting: Ensure all activities comply with industry regulations and provide regular reports on team performance and customer metrics.
- Project Leadership: Lead customer service enhancements, including system upgrades and new service rollouts.
- Budget Management: Oversee the department budget and optimize resource use
- Experience: 5+ years of experience managing customer service teams in a call center, preferably in utilities or account resolution.
- Bilingual: Fluency in both English and Spanish is required.
- Servant Leadership: Passion for supporting others and fostering a positive work environment.
- Attention to Detail: Strong organizational skills with the ability to manage multiple priorities effectively.
- Communication Skills: Excellent verbal and written communication in both English and Spanish.
- Problem-Solving: Ability to remain calm under pressure and efficiently resolve escalated issues.
- Ownership Mentality: Proactive, solution-oriented, and committed to team success.
- Education: High school diploma required; an associate’s or bachelor’s degree is preferred.
- Systems Knowledge: Proficiency in SmartGrid, SharePoint, NICE InContact, and Max Agent is required.
- Comprehensive Benefits: Competitive salary with the potential for a 50% annual bonus, health insurance, retirement plans, and paid time off.
- Training: Comprehensive training on policies, procedures, and company values.
- Meaningful Work: Help us deliver affordable electricity to families in need.
- Supportive Environment: A workplace that values innovation, care, and fun.
- Career Growth: Opportunities for professional development and advancement within a stable, dynamic company.
Benefits & Perks for Full Time Employees
Medical, Dental, Vision, & Life Insurance
401(k) with Employer Matching
Profit Sharing & Bonus Potential
Employer Contribution to HSA Account
Paid Time Off
Short-term & Long-term disability
... and more!
Join Our Team
Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.
Our Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. BE ADVISED: This application is only valid for the position for which you are applying and only for the dates this specific position is open and accepting applications.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.