I used Payless a couple of years ago and found them to be great. I’m back again connection and the service is still fantastic. The only thing I don’t like is I can’t use my Amex card to pay my bill.
Response: David - thank you for taking the time to write about your experiences. The good news is that we are working on adding AMEX to our payment option portfolio this summer!
Can I get my last month statement via email please
Response: Hello - a summary of usage and payments has been sent to your email address.
Had some difficulties but overall a good company
Response: Curtis - Thank you for your comments. While we always want to make getting and maintaining service as easy as possible for our customers things can get complex when other companies and previous tenants are involved. If you have future issues please reach out to our Customer Care team and we will do our best to make the experience as convenient as possible.
electricity is costing me more with Payless Power..
$12.00 and $13.00 plus more… was quoted 10.9….
and making me a nervous wreck, having to go on-line every day to check?? and $60.00 is good for only around 14 days..
I’m going to another Power Co. starting sometime tomorrow..
is why I’m letting this run out…
Thank You anyway… Carolyn
Response: The rate being charged is 10.9 cents per kWh on the rate plan chosen. The total amount charged each day depends on how many kilowatt hours are consumed in your home. All Retail Electric Providers simply take the usage as reported from the Transmission and Distribution Utility and then multiply be the kWh rate. This then gives the charge for the period of time the usage was consumed. We are sorry that we did not match up with your needs and hope that we can do anything to help. We can even assist you in understanding your future bills from other companies if you find yourself back with us again. Thank you for your business.
