Customer Service Supervisor

Position: Customer Service Supervisor
Company: Payless Power
Location: Fort Worth, TX 76118 (In-office)
Shift: 9 AM – 5 PM, Monday – Friday
Pay: $22.00 per hour

Job Description:

Are you a natural leader who’s organized, proactive, and thrives in a fast-paced setting? Do you love helping people grow and seeing your team succeed? Then you might be exactly who we’re looking for.

In this role, you’ll coach, motivate, and support a team of representatives while creating a positive, high-performing work environment. You’ll handle daily team check-ins, give constructive feedback, and make sure our customers always receive the best service possible.

Our Mission: We are a community of talented, bold, and creative people dedicated to simple, affordable electricity for all.
Our Values: Caring, Integrity, Ownership, Fun, & Innovation

What You’ll Do:

• Supervise & Lead: Guide the team, manage escalation calls, and work within the Smart Grid System.
• Coach & Development: Provide feedback through monthly one-on-ones, weekly quality assurance reviews, track performance trends, and address any issues.
• Monitor & Evaluate: Suggest process improvements and manage team availability time to address excessive use of unavailable codes with representatives and keep managers informed for potential disciplinary action.
• Support & Troubleshoot: Assist employees with account and system issues. Ensure representatives have a thorough understanding of all new and existing processes.

Qualifications:

• A minimum of 2 years previous experience in a inbound and outbound call center or account resolution is required. Previous supervisory or team lead experience strongly preferred.
• Must be fluent in English; bilingual in English and Spanish is a PLUS
• Computer proficiency: Able to toggle between systems, navigate the internet, and utilize Microsoft Office (Word & Excel).
• Capacity to maintain confidentiality.
• Professional and effective communication.
• Problem Solving-Resolve practical problems with limited standardization.
• High school diploma required (degree preferred).

What We Offer:

• Comprehensive Benefits: Competitive pay, up to a 10% annual bonus, health insurance, retirement plans, and paid time off.
• Training & Growth: Extensive training opportunities with room for advancement.
• Work Environment: A fun, innovative, and supportive team-oriented workplace.

Payless Power is an Equal Opportunity Employer. We encourage applications from all qualified individuals.