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Position: Manager of Customer Care
Company: Payless Power
Location: Fort Worth, TX 76118 (In-office)
Shift: 9 AM – 5 PM, Monday – Friday
Salary: $70,000 – $80,000 + Annual Bonus (up to 50% of pay)
Are you a rockstar who is fun and persuasive, yet also a direct and analytical person comfortable taking the lead? Do you consider yourself adept at creating and nurturing relationships with a team where there is the existence of robust processes to drive strong outcomes? Would people describe you as driven and highly reliable? Are you known for your ability to execute within your area of expertise?
Ready to Join Us?
If you’re excited to make an impact and align with our mission, we want to hear from you.
Apply today and take the next step in your career at Payless Power!
(please complete application and survey to be considered for this position)
Key Responsibilities:
- Lead and Inspire: Manage a team of customer service representatives, ensuring they meet and exceed company standards.
- Drive Service Excellence: Create and implement customer service strategies to enhance the overall customer experience.
- Account Resolution & Escalations: Handle escalations and resolve complex account issues effectively, ensuring customer satisfaction.
- Team Coaching: Monitor performance, offer feedback, and help your team grow and improve.
- Employee Engagement: Develop strategies to keep the team motivated and reduce turnover.
- Training & Development: Oversee training programs to ensure your team has the skills needed to succeed.
- Compliance & Reporting: Ensure all activities comply with industry regulations and provide regular reports on team performance and customer metrics.
- Project Leadership: Lead customer service enhancements, including system upgrades and new service rollouts.
- Budget Management: Oversee the department budget and optimize resource use
Qualifications:
- 5+ Years of Experience: Managing customer service teams in a call center, with a focus on utilities or account resolution.
- Bilingual: Fluent in both English and Spanish is a plus.
- Servant Leadership: A passion for helping others and creating a positive work environment.
- Attention to Detail: Strong organizational skills and ability to manage multiple priorities.
- Effective Communication: Excellent verbal and written communication skills in both languages.
- Problem-Solver: Ability to stay calm under pressure and resolve escalated issues.
- Ownership Mentality: Proactive, solution-driven, and committed to your team’s success.
- Education: High school diploma required; associate’s or bachelor’s degree preferred.
What We Offer:
- Comprehensive Benefits: Competitive salary with the potential for a 50% annual bonus, health insurance, retirement plans, and paid time off.
- Training: Comprehensive training on policies, procedures, and company values.
- Meaningful Work: Help us deliver affordable electricity to families in need.
- Supportive Environment: A workplace that values innovation, care, and fun.
- Career Growth: Opportunities for professional development and advancement within a stable, dynamic company.
Payless Power is an Equal Opportunity Employer.
