Customer Service Manager
Join Our Team
Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.
Job Description:
- Lead and Inspire: Manage a team of customer service representatives, ensuring they meet and exceed company standards.
- Drive Service Excellence: Create and implement customer service strategies to enhance the overall customer experience.
- Account Resolution & Escalations: Handle escalations and resolve complex account issues effectively, ensuring customer satisfaction.
- Team Coaching: Monitor performance, offer feedback, and help your team grow and improve.
- Employee Engagement: Develop strategies to keep the team motivated and reduce turnover.
- Training & Development: Oversee training programs to ensure your team has the skills needed to succeed.
- Compliance & Reporting: Ensure all activities comply with industry regulations and provide regular reports on team performance and customer metrics.
- Project Leadership: Lead customer service enhancements, including system upgrades and new service rollouts.
- Budget Management: Oversee the department budget and optimize resource use
- Experience: 5+ years of experience managing customer service teams in a call center, preferably in utilities or account resolution.
- Bilingual: Fluency in both English and Spanish is required.
- Servant Leadership: Passion for supporting others and fostering a positive work environment.
- Attention to Detail: Strong organizational skills with the ability to manage multiple priorities effectively.
- Communication Skills: Excellent verbal and written communication in both English and Spanish.
- Problem-Solving: Ability to remain calm under pressure and efficiently resolve escalated issues.
- Ownership Mentality: Proactive, solution-oriented, and committed to team success.
- Education: High school diploma required; an associate’s or bachelor’s degree is preferred.
- Systems Knowledge: Proficiency in SmartGrid, SharePoint, NICE InContact, and Max Agent is required.
- Comprehensive Benefits: Competitive salary with the potential for a 50% annual bonus, health insurance, retirement plans, and paid time off.
- Training: Comprehensive training on policies, procedures, and company values.
- Meaningful Work: Help us deliver affordable electricity to families in need.
- Supportive Environment: A workplace that values innovation, care, and fun.
- Career Growth: Opportunities for professional development and advancement within a stable, dynamic company.
VENTAJAS Y BENEFICIOS PARA LOS EMPLEADOS A TIEMPO COMPLETO
Seguro médico, odontológico, oftalmológico y de vida
401 (k) con equiparación del empleador
Participación en beneficios y potencial de bonificaciones
Aportación del empleador a la cuenta HSA
Tiempo libre remunerado
Discapacidad a corto y largo plazo
... ¡y mucho más!
Join Our Team
Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.
Our Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. BE ADVISED: This application is only valid for the position for which you are applying and only for the dates this specific position is open and accepting applications.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.