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En Español (866) 963-9353
PO Box 975428
Dallas, TX 75397-5428

EMERGENCY WINTER WEATHER, POWER OUTAGE, & FEMA DISASTER RELIEF

Updated February 28, 2021

FEMA DISASTER ASSISTANCE:  The Federal Emergency Management Agency (FEMA) has recently determined your address falls within a natural disaster zone which makes you eligible for assistance. Learn more about FEMA and individual assistance at https://www.disasterassistance.gov.  Before applying for assistance from the Federal Emergency Management Agency, insured Texans should first follow these steps to begin the recovery process.


We know that many of our customers and Texans across the state are faced with extreme challenges due to power outages.  We love each one of you and we hear you loud and clear!  Texas has issued a statewide Disaster Declaration for all counties.  The following key points are of great importance:

Did Payless Power shut my power off in the middle of this extreme weather event?

Why have I been charged for electricity service on days when my service was offline due to outages & blackouts?

I’ve heard news stories about electric bills that are thousands of dollars. How could that be?

I’m on a month-to-month & variable price plan. Should I be worried about my rate going up?

If rates were not increased, then why is my bill so high?


HOW TO REDUCE OR CONSERVE ELECTRICITY DURING AN ENERGY CRISIS

Your fellow Texans need your help to conserve power and assist in avoiding more massive power outages. Please consider the following in your home to conserve power and lower your energy costs:

  1. Turn down your thermostat to 68 degrees.
  2. Keep lights off when not in a room.
  3. Unplug appliances not in use.
  4. Avoid using large appliances like washing machines, esp. during peak times. Peak times are between the hours of 6AM and 11AM.  Then again between 5PM and 10PM.
  5. Close off heat escape routes like drafty doors or fireplace dampers (when not in use).
  6. Set your ceiling fan to rotate clockwise to force warm air downwards.
  7. Close blinds and shades at night to keep out cold air. Open them during the day to allow sunshine in.

POWER OUTAGE FACTS AND INFORMATION

There are approximately 12.5 million homes in Texas that are connected to the grid.  At peak, 4.4 million homes were (many homes are still) without power due to massive blackouts and outages.  You may verify the current number of people without power at https://poweroutage.us/area/state/texas.  There are numerous causes to the power outages and unfortunately, Payless Power has zero control over when the power plants and transmission lines are repaired.  The duty to produce and deliver power falls on the generators that are managed by ERCOT and the Transmission and Distribution Utilities (TDU).  This does not mean that we do not take serving you, our customers, very seriously.  We are doing everything we can to help get answers and serve you.  Below are the sites and twitter links to learn about the latest information about the outages.  ERCOT, on a recent call, said that “Texas power grid operators cannot predict when outages might be over.”  This means that power could be restored in hours, but it could take days in many cases.

ERCOT – Electric Reliability Council of Texas

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I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

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I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

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I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

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