In the past week, Hurricane Harvey has brought a level of destruction and flooding never before seen in Texas. In the wake of the ongoing storm, thousands are without homes and even more are without power. Below, some of the most common customer questions Payless Power has received in the past few days are answered to help you understand how Hurricane Harvey is impacting your service.
Why am I being charged for electricity even though my power is out?
In some cases, those affected may still be seeing daily charges even though power has been lost for an extended period of time. When your electricity meter loses power, it is unable to send your usage data to the Payless Power system. However, once power is restored to your power meter and the hardware communicates your actual power usage, your account will be updated to reflect your true usage.
If I don’t pay my bill for the power estimates, will my power be shut off?
Payless Power does not disconnect service during emergencies. When crews are able to restore power, you will still be connected. Upon power restoration, we will need to take manual steps to ensure that your power will continue uninterrupted until the system can correct your balance. Please call us at (888) 963-9363 for assistance.
When will I see the charges on my account adjusted properly?
Payless Power does have processes in place to work with customers until the automated billing adjustments can be completed. True-up adjusts will be completed automatically as soon as the actual meter data is received. If you have questions regarding daily charges, you can contact us at (888) 963-9363 and we can assist.
What can I do to help others impacted by Hurricane Harvey?
Have questions that aren’t answered here? Please call Customer Care at (888) 963-9363 or send us a message on Facebook.