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PO Box 975428
Dallas, TX 75397-5428
Blog Ago 28, 2017

How Hurricane Harvey is Impacting Your Service


In the past week, Hurricane Harvey has brought a level of destruction and flooding never before seen in Texas. In the wake of the ongoing storm, thousands are without homes and even more are without power. Below, some of the most common customer questions Payless Power has received in the past few days are answered to help you understand how Hurricane Harvey is impacting your service.

Why am I being charged for electricity even though my power is out?

In some cases, those affected may still be seeing daily charges even though power has been lost for an extended period of time. When your electricity meter loses power, it is unable to send your usage data to the Payless Power system. However, once power is restored to your power meter and the hardware communicates your actual power usage, your account will be updated to reflect your true usage.

If I don’t pay my bill for the power estimates, will my power be shut off?

Payless Power does not disconnect service during emergencies. When crews are able to restore power, you will still be connected. Upon power restoration, we will need to take manual steps to ensure that your power will continue uninterrupted until the system can correct your balance. Please call us at (888) 963-9363 for assistance.

When will I see the charges on my account adjusted properly?

Payless Power does have processes in place to work with customers until the automated billing adjustments can be completed. True-up adjusts will be completed automatically as soon as the actual meter data is received. If you have questions regarding daily charges, you can contact us at (888) 963-9363 and we can assist.

What can I do to help others impacted by Hurricane Harvey?

For customers in other areas of Texas who want to help Houston, you can visit our homepage to donate to the Salvation Army or support other charities helping with Hurricane Harvey relief.

Have questions that aren’t answered here? Please call Customer Care at (888) 963-9363 or send us a message on Facebook.

Lo que dicen nuestros clientes

¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!

Pagos accesibles y fáciles de efectuar

Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…

Christine M. en Killeen
Publicado el January 1, 1970

Cliente satisfecho

Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…

Julia L. en Webster
Publicado el January 1, 1970

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. en McKinney
Publicado el January 1, 1970