Our Goal: At Payless Power, our goal is to provide flexible prepaid and post-paid electric plans that are competitively priced while having the best customer service through the use of technology, innovation, and creative thinking that will allow us to forge long-term customer relationships.
We are a Texas electric company and therefore, we care about Texans. This is why we offer Texas electricity at the best rates and with the best service. At Payless Power, our goal is helping you to save money and obtain reliable prepaid electricity — no matter where you live in Texas. As the leading no-deposit electric company in Texas, we do this through the highest level of customer service and meeting the needs of the consumer. Instead of giving the customer only two options — pay their bill in full or be shut off — we strive to be as flexible with payments as the customer needs us to be and allow weekly (or even more frequent) payments if necessary to fit the customer’s budget.
Our customer care philosophy is designed to make the process easy for YOU:
Any account that has a balance below zero will be disconnected for non-payment.
Disconnections on accounts with negative balances and no account protections will begin at 10 am daily.
When making a payment to your active account and the balance is negative, the minimum payment amount is the negative past-due balance plus an additional $10 dollars for future service.
If your account is ever disconnected for non-payment, the minimum amount to reconnect will be your negative past-due balance plus an additional $35 dollars. This will leave the account balance at positive $35 before the $25 dollar reconnection fee is debited from the account. After the $25 reconnection fee is debited, the remaining balance shall be approximately positive $10 dollars.
When making a payment under $40 dollars or requesting an account protection with a live representative, a customer assistance fee of $4.95 will apply.
Customer Service hours of operation are Monday – Friday from 9:00 am to 6:00 pm and Saturdays from 9:00 am to 3:00 pm.
Sales hours of operation are Monday – Friday from 7:00 am to 10:00 pm and Saturdays from 9:00 am to 5:00 pm.
By adding an email address to your account, you will not only receive important account information and account status updates, but you will also receive a monthly Statement of Usage and Payment report. The statement of usage and payment works like a bank statement by showing the balance you started the time period with, a detailed list of all charges, and the ending balance for the account. This is a great tool to actually figure out how much electricity that you may have used in a given month.
If you are moving or no longer need service at your residence, please call and request to have the account moved out. Your account will continue to accrue charges even if you are not there.
Our customer service representatives are available. For assistance, call 866.963.9353.
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