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En Español (866) 963-9353 (866) 963-9353
PO Box 975428
Dallas, TX 75397-5428

(English/Spanish) Account Resolution Representative

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Join Our Growing Team at Payless Power!
Now Hiring Bilingual (English/Spanish) Account Resolution Representatives 

Are you an experienced customer service professional fluent in both English and Spanish? Are you Ready to grow your career with a dynamic company? Payless Power is expanding, and we need experienced Account Resolution Representatives to help resolve customer issues and provide exceptional service.

Start Date: Monday, December 9
Shift: 9 AM to 5 PM, Monday – Friday
Pay: $18/hour

Key Responsibilities:

As an Account Resolution Representative, you will play an integral role in our customer service team. Your goal will be to resolve customer concerns and ensure their satisfaction with our services. You will also work collaboratively with the team to continuously improve processes.

In This Role, You Will:

  •  Serve as the main point of contact for customer inquiries via phone, email, and live chat.
  •  Demonstrate exceptional problem-solving skills to resolve issues swiftly and effectively.
  • Proactively enhance service quality by staying informed about company policies and procedures.
  •  Maintain a solution-focused attitude in all customer interactions to foster positive relationships.
  • keep detailed records of customer engagements and collaborate with your team for continuous improvement.

Skills and Knowledge:

We are looking for a motivated individual who has strong customer service skills and a solution-driven mindset.

The Ideal Candidate Will Have:

  • Minimum of 1 year experience resolving customer concerns; inbound/outbound call center experience is a plus.
  • Proficiency in Microsoft Office Suite and strong multi-tasking abilities.
  • Exceptional verbal and written English communication skills; bilingual in Spanish is a plus
  • Strong problem-solving skills, capable of resolving customer concerns quickly and effectively.
  •  Attention to detail, ensuring that customer records are accurately maintained.
  • Ability to collaborate with team members to enhance service quality.

Skills & Qualifications: 

  • 1 year of customer service experience (call center preferred)
  • Proficiency in Microsoft Office and multitasking.
  • Excellent English communication; fluent in both English and Spanish
  • Strong attention to detail and teamwork skills.

Benefits: 

  • Medical, Dental, Vision Insurance
  • 401(k) with company match
  • Paid Time Off and Holidays
  • Professional development opportunities

NOTE: Due to the High Volume of Applications, only those who complete the Survey and Attach their Resume will be Considered. 

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Benefits & Perks for Full Time Employees

Medical, Dental, Vision, & Life Insurance

401(k) with Employer Matching

Profit Sharing & Bonus Potential

Employer Contribution to HSA Account

Paid Time Off

Short-term & 
Long-term disability

... and more!

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Payless Power Inc. provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards

What our customers are saying

See why our power customers say we're the best electricity provider in Texas!

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney