Bilingual Account Resolution Representative

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Job Description:

Join the Payless Power team as an Account Resolution Representative, where your problem-solving prowess and self-motivation lead the charge in delivering outstanding customer support. With a minimum of 2 years of experience in resolving customer concerns, issues, and complaints, your role is crucial in transforming customer challenges into positive outcomes through your diligent and efficient resolution skills.

Responsibilities:

Act as the main point of contact for customer inquiries, service requests, and issues, utilizing phone, email, and live chat.
Demonstrate superior problem-solving abilities, ensuring customer satisfaction by resolving issues swiftly and thoroughly.
Proactively improve service quality by staying informed on company policies and customer service best practices.
Embrace a solution-focused attitude, approaching each customer interaction with positivity and determination.
Complete and update records of customer engagements and resolutions, adhering to company standards.
Collaborate with the team to share insights, tackle concerns, and escalate complex issues as needed.
Maintain professional excellence in high-pressure situations, exemplifying top-notch communication skills.

Performance Metrics:

Surpass KPIs including call de-escalation rate, handling time, and quality assurance scores.
Display consistent reliability in managing workload and schedules.
Ensure all customer interactions comply with legal standards and company policies.
Actively contribute to team and departmental objectives.

Qualifications:

1+ years of experience in resolving customer concerns, issues, and complaints.
1+ years in inbound/outbound call centers with a track record in resolving customer issues efficiently is a plus.
Proficient in Microsoft Office Suite and capable of handling multiple systems.
Exceptional verbal and written English skills.
Bilingual in Spanish is a plus.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
The employee may be on the telephone with customers for several hours without a break. Handling a large volume of calls promptly is essential to this position.
The noise level in the work environment is usually low to moderate.
Frequently required to use fingers and reach with hands and arms.
Must be able to lift up to 15 pounds at times.
This role routinely uses standard office equipment while performing the essential functions of this job.

Reasonable Accommodations:

May be made to enable individuals with disabilities to perform essential functions.
The above describes the general content and requirements for this job’s performance. It is not construed as an exhaustive statement of duties, responsibilities, or physical requirements.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The above describes the general content and requirements for this job’s performance. It is not construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Apply Now

Benefits & Perks for Full Time Employees

Medical, Dental, Vision, & Life Insurance

401(k) with Employer Matching

Profit Sharing & Bonus Potential

Employer Contribution to HSA Account

Paid Time Off

Short-term &  Long-term disability

... and more!

Join Our Team

Simply Click "APPLY NOW" to take a quick 2-question survey, and remember to attach your resume after completing it. Your information is kept confidential; we don't sell or share it with others.

Payless Power Inc. provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, we can save you money with pay-as-you-go electricity! Where do we provide Texas electricity? We service customers with no-deposit electricity in more than 400 deregulated communities in Texas.

We work with principal utilities throughout the state of Texas to provide prepaid electricity. The utilities are: Oncor in the Dallas/Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney

About Payless Power

Payless Power wants to be your Texas electric company.

Bilingual Account Resolution Representative

Join Our Team

Job Description:

Responsibilities:

Performance Metrics:

Qualifications:

Physical Requirements:

Reasonable Accommodations:

Join Our Team

Benefits & Perks for Full Time Employees

Medical, Dental, Vision, & Life Insurance

401(k) with Employer Matching

Profit Sharing & Bonus Potential

Employer Contribution to HSA Account

Paid Time Off

Short-term &  Long-term disability

... and more!

Join Our Team

About Payless Power

Our Awards

What our customers are saying

Affordable and easy to make payments

Happy Customer

Long term customer

About Payless Power

Our Awards

Bilingual Account Resolution Representative

Join Our Team

Job Description:

Responsibilities:

Performance Metrics:

Qualifications:

Physical Requirements:

Reasonable Accommodations:

Join Our Team

Benefits & Perks for Full Time Employees

Medical, Dental, Vision, & Life Insurance

401(k) with Employer Matching

Profit Sharing & Bonus Potential

Employer Contribution to HSA Account

Paid Time Off

Short-term & Long-term disability

... and more!

Join Our Team

About Payless Power

Our Awards

What our customers are saying

Affordable and easy to make payments

Happy Customer

Long term customer

About Payless Power

Our Awards

Short-term &  Long-term disability