As many of our customers have noticed, PaylessPower.com has undergone a facelift. The goal of this redesign is to create a unified and consistent look and feel that incorporates Payless Power’s new logo and branding across all features and functionality on the site. These updates ensure our customers have the best experience possible when visiting the website. Below, we’ve listed out five features to pay attention to the next time you visit the site.
Improved menus and navigation
Designed with for both current and new customers in mind, Payless Power’s new navigation helps get users to the information they need quickly. The new choices allow new customers to sign up for services directly from the site, and makes it easy for current customers to find customer service and contact information. Users can also access frequently asked questions from the homepage, including directions on who to call in case of an outage. Finally, customers can access the MyAccount portal quickly and easily from the home page, which makes it easier to manage their account.
Expanded blog functionality
The more modern look and feel of the entire website is extended to the blog section. The new functionality includes a more robust blog search and filtering options so that current and potential customers can find the content that is most relevant to them. For example, someone looking specifically for energy-saving tips can isolate that content without having to search through pages of posts that cover different topics.
More robust Spanish site
Along with the new features and functionality, the new website makes a concentrated effort to provide the same website experience to customers, whether they speak English or Spanish. The new site has the ability to display almost entirely in Spanish, which ensures all of our customers can access the information they need to learn about Payless Power, get customer service and find the information they need to manage their electricity.
Online enrollment improvements
New customers looking for service and existing customers looking to add a policy are in luck, as the new website has changed the service enrollment process. The new flow of information is highly-intuitive and helps eliminate some of the guesswork that existed in the previous process. The site can now catch errors in addresses, and auto-formats information like dates and phone numbers. The process runs so smoothly that testing shows the sign up process can be completed in under a minute.
Addition of MyAccount Portal
The website refresh also features a new account portal that allows customers to manage aspects of their account in an easier way. Currently, the portal can store credit cards for current and future billing, help users enroll in auto-pay and provides customers the ability to view and download their account details and documents. The goal for the portal is that it will continue to develop and add new functionality piece by piece. As both the MyAccount portal and the website evolve, Payless will continue to highlight the benefits these changes have to our customers.
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