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Dallas, TX 75397-5428
Blog Aug 28, 2017

How Hurricane Harvey is Impacting Your Service


In the past week, Hurricane Harvey has brought a level of destruction and flooding never before seen in Texas. In the wake of the ongoing storm, thousands are without homes and even more are without power. Below, some of the most common customer questions Payless Power has received in the past few days are answered to help you understand how Hurricane Harvey is impacting your service.

Why am I being charged for electricity even though my power is out?

In some cases, those affected may still be seeing daily charges even though power has been lost for an extended period of time. When your electricity meter loses power, it is unable to send your usage data to the Payless Power system. However, once power is restored to your power meter and the hardware communicates your actual power usage, your account will be updated to reflect your true usage.

If I don’t pay my bill for the power estimates, will my power be shut off?

Payless Power does not disconnect service during emergencies. When crews are able to restore power, you will still be connected. Upon power restoration, we will need to take manual steps to ensure that your power will continue uninterrupted until the system can correct your balance. Please call us at (888) 963-9363 for assistance.

When will I see the charges on my account adjusted properly?

Payless Power does have processes in place to work with customers until the automated billing adjustments can be completed. True-up adjusts will be completed automatically as soon as the actual meter data is received. If you have questions regarding daily charges, you can contact us at (888) 963-9363 and we can assist.

What can I do to help others impacted by Hurricane Harvey?

For customers in other areas of Texas who want to help Houston, you can visit our homepage to donate to the Salvation Army or support other charities helping with Hurricane Harvey relief.

Have questions that aren’t answered here? Please call Customer Care at (888) 963-9363 or send us a message on Facebook.

What our customers are saying

See why our power customers say we're the best electricity provider in Texas!

Affordable and easy to make payments

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…

Christine M. in Killeen
Published on July 21, 2017

Happy Customer

I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…

Julia L. in Webster
Published on August 10, 2017

Long term customer

I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.

Kalandra H. in McKinney
Published on December 2, 2017